Background Information
In order to comply with your company's security policies regarding access to your vSphere infrastructure by third party vendors and/or services, you may need to properly disclose RightScale's level of access to those resources via the RightScale Cloud Appliance for vSphere (RCA-V).
Answer
By default, no employee of RightScale will have access to your RCA-V and/or vSphere environment. However, at your discretion, you may find it helpful to temporarily grant a RightScale support engineer access to your RCA-V and/or vSphere environment for troubleshooting purposes.
Please refer to RightScale Security Program and Platform Overview for more information about RightScale's Governance, Operations, Architecture, and Development policies and procedures.